CHARGES
- Computer use
- Forgotten or lost cards
- Holds
- Inter-library loans
- Loans Policy (pdf 96kb)
- Merchandise
- Overdue Notification
- Overdues
- Photocopying/faxes
- Training
computer Use
Use of PCs for Internet, Microsoft Office & Genealogy is free.
forgotten or lost cards
You cannot borrow without your library card. If you lose your card or change your address, please notify the library immediately. There is a $3 charge for a replacement card. (GST Inclusive)
holds
Items on loan or at another branch may be held for you. There is now no charge for placing holds.
People will be notified their holds are awaiting collection by the automated telephone messaging system or if set up, via email or paper notice. If there is no response via the phone notification, a paper notice will be posted.
inter-Library Loans
You may also request a search be made for books not in our region. If available, they may be borrowed on an Interlibrary loan.
We will always try to obtain your request from a free lending source, but this is not always possible. There may be a charge of $15 if the item is only available from a tertiary or charging library.
merchandise
Library Bag (Recyclable shopping style)
$1.50
Available at any Eastern Regional Libraries branch or mobile.
overdue Notification
Telephone, paper or email notification
Members will be notified of an overdue item 10 days after the item was due. By default telephone notification is set up on your membership record. If you wish to receive paper or email notices please contact library staff and confirm your current address or provide your email address.
Please note, the telephone service does not give a list of items, please refer to your library docket. Also if your email account is full you will not receive the email notice.
You may also receive a paper notice if the system was not able to contact you by phone.
Final Overdue and Account
Final overdue notices are posted out 28 days after the item is due. This is always a paper notice. The charge listed is the cost of the book if not returned. If the book is returned you will only be charged the overdue charges.
overdues
Items returned after the due date will incur overdue charges.
The charges are:
- 25c per day for each adult item (up to a maximum of $10)
- 25c per day for each junior & teenage item (up to a maximum of $5)
Unpaid charges on a library card will result in the suspension of borrowing rights. Also, you will be unable to renew or reserve items through the web catalogue.
photocopying/faxes
Photocopying
All Eastern Regional Libraries branches use the Monitor Print/Photocopy System.
A rechargeable library membership card is required in order to print from the PCs or photocopy. New magnetic stripe library cards are available free of charge at the front desk of the library.
Add money to your library card and use this to pay for photocopies and printouts.
All branches have black & white photocopiers (A4:20c per page, A3:40c per page) GST Inclusive. Colour photocopiers are available at Belgrave, Knox and Ringwood libraries.
The charges are:
Black & white A4: 20c per page (GST Inclusive)
Black & white A3: 40c per page (GST Inclusive)
Colour A4: 60c per page (GST Inclusive)
Colour A3: $1.20 per page (GST Inclusive)
Library Branch Hours & Location
Faxes
Eastern Regional Libraries provides a service to send a facsimile message within Victoria, interstate or overseas through it's photocopiers.
The cost is:
Within Victoria: $2.20 per call (GST Inclusive)
Within Australia: $3.30 per minute (GST Inclusive)
Overseas: $5.50 per minute (GST Inclusive)
Receiving: 20c per A4 page (GST Inclusive). Will need to be printed by a staff member.
training
Basic Internet - $30
Email - $20
Family History -$30
Enrol for 2 courses and receive a $10 discount!
Basic Internet and Email - $40
Family History and Basic Internet -$50
(GST Inclusive)
